This system will enable you to apply for the departing Australia superannuation
payment (DASP) and/or payment of unclaimed superannuation money online. Please
take some time to read through this section so you know what information you
will need to provide to apply for your superannuation benefits using this
What you will be asked to provide
To help us confirm your identity and eligibility and process your application,
you will need to provide the following information:
Your name, date of birth and other personal details.
Your e-mail address.
Your passport country.
Your passport number.
Your Australian Tax File Number (optional).
Your superannuation account details - including your superannuation provider's
Australian Business Number (ABN). You may use the system to conduct a search
for the ABN based on the fund's name.
The application process
It will take approximately 30 minutes to complete the application online.
Confirm identity and eligibility
You will be asked to provide personal details such as your name, date of birth,
tax file number (TFN) and passport details. This information, (except your
TFN), will be passed to the Australian Department of Immigration and
Citizenship (DIAC) to establish whether or not you are eligible
for a departing Australia superannuation payment (DASP) and/or payment of
unclaimed superannuation money. Confirmation of your eligibility may take a few
seconds. If you are eligible you can then complete your application.
If you are applying for a DASP, you may only submit your application if you
have permanently departed Australia and your visa is inactive. If you are still
in Australia, or your visa is still active, you may save an application, but it
cannot be forwarded to your superannuation provider(s).
Note: You must enter exactly the same personal details each
time you access this system.
To protect your information, when you first enter the system you will be asked
to create a 'shared secret' by selecting a question and supplying your answer.
This system will encrypt and securely store this information. If you ever need
to return to view or update your application or enter a new application, you
will be asked to answer your question. You (or unauthorised persons) will not
be able to proceed unless you supply the correct answer.
System searches for your superannuation
If the Australian Department of Immigration and Citizenship (DIAC) confirms you
are eligible to apply for a departing Australia superannuation payment
(DASP)and/or payment of unclaimed superannuation money, the system will search
the ATO’s records to identify the superannuation fund(s) where your
superannuation benefits may be held. In some circumstances superannuation
fund/s may have transferred moneys to the ATO as unclaimed superannuation
money. If any is found, the system will create an application for each fund
and/or application for payment of unclaimed superannuation money and prompt you
to provide additional information. This search will be greatly assisted if
you provide your Australian tax file number.
Add your contact and other personal details
You will need to provide your current contact details including your email and
postal address. Your superannuation provider and/or the ATO will mail your
payment to the address you provide in your application.
Add your superannuation details
If the ATO has any records of your superannuation, the system will automatically
present an application for each superannuation account it found during the
search. You must then supply as much additional information as possible, such
as the superannuation fund number, the superannuation fund's client
identification and the date you joined the fund. Your superannuation statements
should help you find this information.
This system allows you to apply to as many funds as you need to. If the system
search did not identify all (or any) of your superannuation accounts, you can
add a new application. If you do not wish to submit any of your applications,
you can also choose to delete them.
If you have not departed Australia or your visa is active
When applying for a DASP, if the Department of Immigration and Citizenship
(DIAC) states that you have not yet departed Australia or that your visa is
still active, you can still record your details in the system and save your
application(s). You may re-enter the system to update and submit your
application(s) once you have permanently departed Australia.
If you have departed Australia but your visa is still active, you may
request DIAC to cancel your visa.
Submitting your application
Before you submit your application check the details carefully as they cannot be
changed once you have chosen to submit your application.
As soon as you submit your application(s), an email confirming the information
in your application will be sent to the email address you provided. Your
superannuation provider and/or the ATO will also be notified that your
application is available for processing.
Processing the application
Your superannuation provider(s) and/or the ATO will access this system to
process your application. In some circumstances they may need to contact you to
verify the information you have provided or to seek further information.
Generally, you will be sent a cheque in the mail within 28 days of your
provider(s) receiving the information they require.
If your superannuation benefits have been transferred to another superannuation
provider or the ATO, or if your provider rejects your application, you will be
notified by email.
You must contact your superannuation provider directly to check the progress of
your DASP application and the ATO for progress of any applications for monies
held by us. Although you are able to re-enter this system and view applications
you have submitted, there is no indication about whether or not your
application has been processed.
Returning to this system
Each time you re-enter this system you will be requested to again provide your
personal details and to supply the answer to the 'secret' question you selected
the first time. You must supply exactly the same tax file number, name,
passport and date of birth each time you access the system.
When you re-enter the system, you will be able to create new applications and
update any applications you have saved and not submitted. You will be able to
view, but not change, any applications already submitted to your superannuation
provider(s). You may also update your contact details, (email, postal and