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This system will enable you to apply online for the departing Australia superannuation
payment (DASP) from both super funds and the ATO. Please
take some time to read through this section so you know what information you
will need to provide to apply for your superannuation benefits using this system.
What you will be asked to provide
To help us confirm your identity and eligibility and process your application,
you will need to provide the following information:
- Your name, date of birth and other personal details.
- Your e-mail address.
- Your passport country.
- Your passport number.
- Your Australian Tax File Number (optional).
- Your superannuation account details - including your super fund's
Australian Business Number (ABN). You may use the system to conduct a search
for the ABN based on the fund's name.
The application process
It will take approximately 30 minutes to complete the application online.
Confirm identity and eligibility
You will be asked to provide personal details such as your name, date of birth,
tax file number (TFN) and passport details. This information, (except your
TFN), will be passed to the Department of Home Affairs to establish whether or not you are eligible
for a DASP and whether you have held a working holiday maker (WHM) visa.
Confirmation of your eligibility may take a few
seconds. If you are eligible you can then complete your application.
If you are applying for a DASP, you may only submit your application if you
have departed Australia and your visa has ceased to be in effect (for example, it has expired or been cancelled). If you are still
in Australia, or your visa is still active, you may save an application, but it
cannot be submitted to your super fund(s).
Note: You must enter exactly the same personal details each
time you access this system.
Secret password
To protect your information, when you first enter the system you will be asked
to create a 'shared secret' by selecting a question and supplying your answer.
This system will encrypt and securely store this information. If you ever need
to return to view or update your application or enter a new application, you
will be asked to answer your question. You (or unauthorised persons) will not
be able to proceed unless you supply the correct answer.
System searches for your superannuation
If the Department of Home Affairs confirms you
are eligible to apply for a DASP you will be able to submit your application. If you provide your TFN,
the system will search the ATO’s records to identify the super fund(s) where your
superannuation benefits may be held. In some circumstances super
fund(s) may have transferred monies to the ATO as unclaimed superannuation
money. If this has happened, you will be able to see your ATO-held money as well.
Add your contact and other personal details
You will need to provide your current contact details including your email and
postal address. Your super fund and/or the ATO may need to contact you regarding your DASP application.
Your visa information
You will see the following if you ever held a working holiday maker visa:
The Department of Home Affairs has advised that you have held a working holiday maker (WHM) visa(s).
Add your superannuation details
If the system search did not identify all (or any) of your superannuation accounts, you have the option to add
a new application. To do this, you will need the Australian Business Number (ABN) of the super fund or the ATO,
depending on who holds your superannuation money. You will also need details of your super account on your
superannuation statement.
If you change your mind and no longer wish to claim your super you can choose to delete your submitted application. However, you will need to contact your super fund to let them know of your decision, otherwise, they may continue to process your submitted application.
If you have not departed Australia or your visa is still in effect
When applying for a DASP, if the Department of Home Affairs
states that you have not yet departed Australia or that your visa is
still in effect, you can still record your details in the system and save your
application(s). You may re-enter the system to update and submit your
application(s) once you have departed Australia.
If you have departed Australia but your visa is still in effect, you may
request the Department of Home Affairs to
cancel your visa.
Submitting your application
Before you submit your application check the details carefully as they cannot be
changed once you have chosen to submit your application.
As soon as you submit your application(s), an email confirming the information
in your application will be sent to the email address you provided. Your
super fund and/or the ATO will also be notified that your
application is available for processing.
Processing the application
Your super fund(s) and/or the ATO will access this system to process your application.
In some circumstances they may need to contact you to verify the information you have
provided or to seek further information. Generally, you will receive the payment within
28 days of your super fund(s) or the ATO receiving the information they require.
If your application is for ATO-held superannuation, payment will be made direct to an
Australian financial institution account where the ATO holds valid financial institution
account details for you.
If your superannuation benefits have been transferred to another super fund or the ATO,
or if your super fund rejects your application, you will be notified by email.
Checking progress
You must contact your super fund directly to check the progress of
your DASP application and the ATO for progress of any applications for monies
held by us. Although you are able to re-enter this system and view applications
you have submitted, there is no indication about whether or not your
application has been processed.
Returning to this system
Each time you re-enter this system you will be requested to again provide your
personal details and to supply the answer to the 'secret' question you selected
the first time. You must supply exactly the same tax file number, name,
passport and date of birth each time you access the system.
When you re-enter the system, you will be able to create new applications and
update any applications you have saved and not submitted. You will be able to
view, but not change, any applications already submitted to your super fund(s). You may also update your contact details, (email, postal and
telephone).
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